Public Offer

1.1. This document is a public offer and sets out the terms of distance retail sale of goods through the Alma Chocolates online store located at almachocolates.kz (the "Website").

1.2. The Seller of the goods is Alma Chocolates LLP, BIN 190440010404, registered and actual address: 6 Vernenskaya St., Medeu district, Almaty, phone: +7 776 358 02 07, e-mail: info@almachocolates.kz.

1.3. This Offer is the Seller's official proposal to conclude a retail sale contract on the terms set out herein.

1.4. By placing an Order on the Website, the Buyer fully and unconditionally accepts the terms of this Offer.

1.5. From the moment the terms of this Offer are accepted, a retail sale contract on the terms of this Offer is concluded between the Seller and the Buyer.

2.1. Seller — Alma Chocolates LLP, selling the Goods remotely through the Website.

2.2. Buyer — an individual placing an Order on the Website to purchase Goods for personal, family, household or other needs not related to business activity.

2.3. Goods — chocolate, chocolate products, confectionery and other products offered for sale on the Website.

2.4. Order — the Buyer's duly placed request to purchase the selected Goods.

2.5. Website — the Alma Chocolates online store located at almachocolates.kz.

3.1. The Seller undertakes to hand over the selected Goods to the Buyer, and the Buyer undertakes to accept and pay for the Goods in accordance with the terms of this Offer.

3.2. The name, quantity, composition, weight, characteristics, price and other details of the Goods are stated on the relevant product page on the Website.

3.3. Information about the Goods is provided to the Buyer before the Order is placed.

3.4. Images of the Goods on the Website may slightly differ from their actual appearance due to colour rendering differences between devices.

4.1. The Buyer independently selects the Goods and their quantity and places an Order using the Website's functionality.

4.2. When placing an Order, the Buyer provides the accurate information required to process and deliver the Order.

4.3. The Buyer is responsible for the accuracy of the data they provide.

4.4. After the Order is placed, the Seller may contact the Buyer to confirm the Order and clarify delivery details.

4.5. An Order is considered accepted by the Seller once the Seller confirms it or once payment is received, unless otherwise stated on the Website.

4.6. If the ordered Goods are unavailable, the Seller notifies the Buyer and, subject to the Buyer's agreement, offers a replacement or refunds the amount paid for the unavailable Goods.

5.1. The price of the Goods is stated on the Website in tenge of the Republic of Kazakhstan.

5.2. The delivery cost, if not included in the price of the Goods, is shown to the Buyer before the Order is completed.

5.3. Orders are paid using the methods available on the Website, including the Robokassa payment service.

5.4. When paying via Robokassa, the Buyer is redirected to the payment page of the payment service. Bank card details are entered directly on the secure payment page and are not passed to the Seller.

5.5. The Buyer's payment obligation is considered fulfilled once the successful payment is confirmed.

5.6. The Seller may change product prices unilaterally. The new price applies to Orders placed after the change and does not apply to previously confirmed Orders.

5.7. Refunds are made to the Buyer in the manner and within the time limits provided by the legislation of the Republic of Kazakhstan and this Offer.

5.8. When the Order is paid, the Buyer is provided with a document confirming the payment in the manner established by the legislation of the Republic of Kazakhstan.

6.1. The Seller starts processing the Order after it is placed and the payment is confirmed, where prepayment is required by the chosen payment method.

6.2. Order preparation takes up to 3 (three) business days from the moment the Order is placed and, where prepayment is required, the payment is confirmed.

6.3. The delivery time is not included in the Order preparation time and depends on the chosen delivery method and the delivery region.

6.4. If circumstances arise that prevent the Order from being fulfilled on time, the Seller notifies the Buyer and agrees on further steps.

7.1. Delivery is made to the address specified by the Buyer when placing the Order, or by another method chosen by the Buyer from those available on the Website.

7.2. Available delivery methods, the delivery area, cost and estimated delivery times are stated on the Website before the Order is completed.

7.3. Delivery time depends on the chosen delivery method, the region and the relevant delivery service.

7.4. The Seller may engage third parties, including courier and transport services, to deliver the Goods.

7.5. The Buyer must provide a correct address and the contact details required for delivery.

7.6. If delivery is impossible because the Buyer provided incorrect data, was absent at the specified address, or for other reasons attributable to the Buyer, re-delivery may be subject to an additional charge.

8.1. On receiving the Order, the Buyer is advised to check the quantity, completeness and appearance of the Goods.

8.2. If damaged packaging, a quantity mismatch or other visible defects are found, the Buyer is advised to document them and contact the Seller immediately.

8.3. If defects are found in the Goods, the Buyer may make claims in the manner provided by the legislation of the Republic of Kazakhstan.

9.1. Goods are returned and exchanged in accordance with the legislation of the Republic of Kazakhstan.

9.2. The Buyer's claims regarding Goods of inadequate quality are handled by the Seller in accordance with the legislation of the Republic of Kazakhstan.

9.3. To arrange a return or make a claim, the Buyer contacts the Seller by phone +7 776 358 02 07 or by e-mail info@almachocolates.kz, stating the Order number, contact details and the reason for the request.

9.4. Where a refund is provided for by the legislation of the Republic of Kazakhstan, the funds are returned to the Buyer in the established manner.

9.5. Where a payment made by bank card is refunded, the refund is made to the same bank card used for the payment, unless otherwise provided by the legislation of the Republic of Kazakhstan or the technical capabilities of the payment system.

9.6. The time it takes for the funds to be credited depends on the bank or other payment organisation serving the Buyer.

10.1. The Seller undertakes to:

• provide accurate information about the Goods;
• accept and process Orders;
• hand over the Goods to the Buyer in accordance with the Order;
• comply with the legislation of the Republic of Kazakhstan;
• handle Buyers' requests and claims.

10.2. The Buyer undertakes to:

• provide accurate information when placing the Order;
• pay for the Order on time;
• provide correct delivery details;
• accept the ordered Goods;
• comply with the terms of this Offer.

11.1. The parties are liable for non-performance or improper performance of their obligations in accordance with the legislation of the Republic of Kazakhstan.

11.2. The Seller is not liable for delays or failure to perform caused by force majeure, failures of payment systems, communication services, transport and courier organisations, or other circumstances beyond the Seller's reasonable control.

11.3. Limitations of the Seller's liability do not apply where such liability cannot be limited under the legislation of the Republic of Kazakhstan.

12.1. When placing an Order, the Buyer provides the personal data required to process, pay for and deliver the Order.

12.2. Personal data is processed in accordance with the legislation of the Republic of Kazakhstan and the Privacy Policy published on the Website.

12.3. The Buyer confirms the accuracy of the personal data they provide.

13.1. The Seller may amend this Offer at any time.

13.2. The new version of the Offer takes effect from the moment it is published on the Website, unless a different date is stated in the new version.

13.3. The version of the Offer in force at the time the relevant Order was placed applies to the relations between the Seller and the Buyer.

14.1. All questions related to placing, paying for, delivering, returning and the quality of the Goods are sent to the Seller: e-mail info@almachocolates.kz, phone +7 776 358 02 07.

14.2. The request should state the Buyer's name, Order number, contact phone number and the substance of the request.

14.3. Requests and claims are handled within the time limits established by the legislation of the Republic of Kazakhstan.

15.1. This Offer is governed by the legislation of the Republic of Kazakhstan.

15.2. All disputes and disagreements between the Seller and the Buyer are resolved in accordance with the legislation of the Republic of Kazakhstan.

Alma Chocolates LLP — BIN 190440010404.

Registered and actual address: 6 Vernenskaya St., Medeu district, Almaty.

Phone: +7 776 358 02 07.

E-mail: info@almachocolates.kz.

Website: almachocolates.kz.