Privacy Policy

This Privacy Policy establishes the procedure for collecting, storing, using and protecting the personal data of users of the online chocolate store website (the “Website”).

By using the Website, the user consents to the terms of this Privacy Policy and to the processing of their personal data in accordance with the legislation of the Republic of Kazakhstan.

When you use the Website and place orders, the following data may be collected:

• first and last name
• phone number
• email address
• delivery address
• order details and purchase history
• data required to pay for an order
• IP address, browser information, cookies and other technical data

Users' personal data is processed for the purposes of:

• placing, processing and delivering orders
• contacting users regarding order fulfilment
• providing information about products and services
• handling enquiries and requests
• improving the Website and the quality of service
• complying with the legislation of the Republic of Kazakhstan
• sending informational and promotional messages where the user has given consent

Personal data is processed on the basis of:

• the user's consent
• the necessity of performing the contract for the sale of goods
• compliance with the legislation of the Republic of Kazakhstan

Personal data may be shared with:

• delivery services to fulfil orders
• payment services and banks to process payments
• hosting and technical support providers
• government authorities in cases provided for by the legislation of the Republic of Kazakhstan

Personal data is shared only to the extent necessary to achieve the relevant purposes.

The Website owner takes the necessary organisational and technical measures to protect personal data from unauthorised access, loss, alteration, dissemination and other unlawful actions.

The Website may use cookies to:

• ensure the Website functions correctly
• analyse traffic
• improve usability
• save user preferences

The user may restrict the use of cookies through their browser settings.

Personal data is stored for as long as necessary to achieve the purposes of its processing, as well as for the periods provided for by the legislation of the Republic of Kazakhstan.

The user has the right to:

• receive information about their personal data
• request that their personal data be corrected or updated
• withdraw consent to the processing of their personal data
• request the deletion of their personal data in cases provided for by the legislation of the Republic of Kazakhstan
• apply to the competent government authorities to protect their rights

The Website owner may amend this Privacy Policy. The current version of the Privacy Policy is published on the Website.

For questions related to the processing of personal data, users may contact us by email: info@almachocolates.kz

The Website owner handles user enquiries in the manner established by the legislation of the Republic of Kazakhstan.